HBN: Discount Floor Guard Privacy Policy

This Privacy Policy explains how HBN Studio ("we", "us", or "our") collects, uses, discloses, and retains information when a Shopify merchant installs or uses HBN: Discount Floor Guard (the "App"), visits an App webpage, or contacts support.

The App is designed to enforce merchant-configured discount floors at checkout while minimizing personal-data collection. Depending on the context, HBN Studio may act as a service provider or processor for a merchant and as a controller for account, security, and support information. Merchants remain responsible for their own privacy notices and instructions to shoppers.

1. Information we collect

Store and merchant information

• Store, installation, and authentication information.
• Limited merchant account and contact information.
• Subscription information used to provide available features.

Merchant-provided configuration

• Protection rule settings and discount thresholds.
• Selected product, variant, or collection references.
• Merchant-authored checkout messages, language variants, country targeting, customer-tag exemptions, and B2B exemption settings.

Transaction context

The App uses the product, cart, pricing, discount, country, language, and customer-category context necessary to evaluate merchant-configured rules. It does not require a buyer's direct contact, delivery, billing, or payment details for this purpose.

Operational and support information

• Limited diagnostic and security information needed to operate and protect the App.
• If you contact support, we receive the information you choose to submit, such as your name, contact details, store domain, message, and attachments.

2. Information we do not collect for App functionality

We do not:

• store customer profiles, customer account credentials, or order histories;
• collect payment-card, bank-account, or other payment details;
• collect checkout form entries such as buyer contact or delivery information;
• use merchant or buyer information for behavioral advertising; or
• sell personal information.

3. How we use information

We use the information described above to:

• authenticate merchants and control access to the App;
• save, publish, and enforce merchant-configured discount-floor rules;
• determine the merchant's subscription entitlement;
• operate, troubleshoot, secure, and improve the App;
• respond to support and privacy requests;
• prevent fraud, abuse, and unauthorized access; and
• comply with applicable law and Shopify platform requirements.

Where applicable, our legal bases may include performing a contract, following a merchant's instructions, pursuing legitimate interests in operating and securing the App, complying with legal obligations, and consent where required.

4. How we disclose information

We disclose information only as needed to:

• operate the App and commerce-platform features;
• store data and maintain service reliability and security;
• provide merchant support; and
• professional advisers, authorities, or other parties when reasonably necessary to comply with law, protect rights and security, or complete a business transaction.

These providers process information under their own terms and privacy commitments. We do not permit them to use App information for our behavioral advertising.

5. Data retention and deletion

We retain store, account, and configuration information only for as long as needed to provide, secure, and support the App. We delete or anonymize it when it is no longer needed, including after uninstall or a verified deletion request, subject to applicable legal, security, and dispute-resolution requirements.

Limited copies may remain temporarily where necessary for security, continuity, legal compliance, or dispute resolution. Support communications are retained only as long as reasonably necessary to handle the request and maintain appropriate business records.

6. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No transmission or storage system can be guaranteed to be completely secure.

7. International data transfers

HBN Studio and its service providers may process information in countries other than the country where the merchant or user is located. Where required, we rely on contractual or other lawful safeguards for international transfers.

8. Privacy rights and requests

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection regarding personal information, and to withdraw consent where processing relies on consent. You may also have the right to complain to a data-protection authority.

Merchants can contact us using the support link below. Shoppers should normally submit a privacy request to the Shopify merchant with whom they interacted. Shopify can then send the App a mandatory data-access or redaction request. We may need to verify a requester's identity and authority before acting.

9. Cookies and similar technologies

We do not use the App for behavioral advertising. Cookies or similar technologies may be used only where necessary for authentication, security, preferences, support, and reliable service delivery.

10. Children's privacy

The App is a business service for Shopify merchants and is not directed to children. We do not knowingly collect personal information from children through the App.

11. Changes to this policy

We may update this Privacy Policy to reflect changes in the App, our providers, or legal requirements. We will post the revised version at this URL and update the effective date. If a change materially affects how we process information, we will provide additional notice where required.

12. Contact us

For privacy questions or requests, contact HBN Studio through our support center:

• support center

Please include your shop domain and enough detail for us to identify and respond to the request. Do not send passwords, payment-card details, or other unnecessary sensitive information.